PETALING JAYA: Grab Malaysia says that it is currently dealing with technical issues in response to social media complaints from users about being unable to access GrabPay in the app.
Users report that they are unable to reload, make payments, and view their ewallet balance in the app, instead being met with an in-app notice stating that “something went wrong” and prompting them to reload.
In responses to users on social media platform X (formerly Twitter), Grab Malaysia acknowledges the issue and says that it is working to resolve it.
Hi there. I’m sorry to inform you that we’re currently experiencing technical difficulties. We understand the inconvenience this may cause and are actively working to fix the issue. Please bear with us. We are aware of this, and engineers are working on it. -Bunga — Grab Malaysia (@GrabMY) April 17, 2024
“I’m sorry to inform you that we’re currently experiencing technical difficulties. We understand the inconvenience this may cause and are actively working to fix the issue. Please bear with us. We are aware of this, and engineers are working on it,” it says in a reply to a user.
The company has not shared an estimate on when the issue will be resolved. LifestyleTech has reached out to Grab Malaysia for comment.
According to outage-tracking website downdetector.com, user reports on the issue started coming in at around 11.36am.