PETALING JAYA: AirAsia said its core reservation and check-in systems are impacted by a global IT issue, which is also affecting airlines worldwide.
In an X post, it said passengers may experience slower check-ins and longer queues, but it’s doing its best to address the situation.
The company also posted an automated message to customers through its AirAsia Move app today (July 19): “AirAsia Move is currently affected by a global IT issue, affecting reservations for AirAsia and other airlines’ flights on our platform. Other services such as flight check-in, Flight + Hotel bookings, AirAsia Points issuance and redemption are unavailable at the moment. We appreciate your patience as we work to resolve this issue promptly.”
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On X, users have shared videos and photos of long queues at AirAsia check-in lines, saying that they are affected by a system outage.
A Bernama report said MAHB services are not affected by the global IT outage, which has resulted in major travel disruptions in Europe, the United States and Australian airports.
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Changi Airport has initiated a manual check-in process for some airlines due to the global outage.
The BBC reported that JetStar, Jeju Air and Spring Japan are among some airlines having issues with their systems at Narita Airport in Japan, along with airlines in New Zealand and India.
The issue appears to have stemmed from the latest CrowdStrike update to Microsoft’s cloud system.